Returns and refunds

You have the right to withdraw from the contract, as defined by Legislative Decree 206 of 2005 of the Consumer Code , without indicating the reasons, within 14 days from when you or a third party appointed by you (i) received the product or (ii) in the case of purchase of multiple products delivered separately with a single order, received the last product.

To exercise the right of withdrawal, you should inform Gioielleria Capodagli of your decision, following which you will receive an email confirming the exercise of the withdrawal, containing the instructions for returning the product. Remember to enter the order number and all the data relating to it in the package together with the product and send it to:

Capodagli Pietro Snc di Lauro Ivonne & C.
Course 2 June 45
60019 Senigallia (AN) - Italy
Tel: +393339145935

To meet the withdrawal deadline, simply send the request via the form or email to [email protected] before the withdrawal period expires.

If you withdraw, you will be reimbursed for the payments you have made, excluding shipping costs, without undue delay and in any case no later than 14 days from when Gioielleria Capodagli receives your decision to withdraw. These refunds will be made using the same payment method used by you for the initial transaction, unless you request a refund on a different payment method, in this case any additional costs deriving from the different payment method chosen by you will be at your expense. . The refund can be suspended until the goods are received or until your demonstration of having sent the goods back, if previous.

If you have received the product, please return it to Gioielleria Capodagli without undue delay and, in any case, within 14 days from the day you communicated the withdrawal. The deadline is met if you send back the goods before the expiry of the 14-day period. The direct costs for returning the goods will be borne by you.

You are only responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.

Returned by default or non-compliance

If you have received an incorrect or damaged product, please indicate this reason as the reason for the return during the online return request, to be carried out in the same manner described in the previous paragraphs. You will be asked to upload one or more images relating to the defect found and you will receive a confirmation email with instructions on how to proceed with the shipment. In case of return due to defect or non-compliance, the shipping costs will also be refunded.

Legal notices

Capodagli Pietro Snc di Lauro Ivonne & C.
Via Matteotti 68
61038 Terre Roveresche (PU) - Italy
VAT IT00970580411
REA N ° PS-98599

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